Refund policy

We gladly issue refunds for new, unused items within 3-7 days of the item being received. For limited, sale & promotional items we do not issue refunds, only store credit as long as it’s in the return time window. Please note - sale and limited leathers will be found throughout the website and not only on the individual collection pages. Custom bags are final sale. The item should not have been used in any way, been exposed to perfume or smoke, or any condition that would prevent the item from being sold as new. All original tags attached, and footwear returned in original box and packing.

To start your return process please follow this link to our return form.

Return packages need to be shipped immediately, we cannot accept packages received over 10 days after the request was authorized. Once the return is accepted in, please allow up to 10 business days for it to be processed.

Returns will not be accepted without a return authorization included.

Yes, for all purchases between November 18th - December 24th we have extended our return window until January 4th. The item should not have been used in any way, and a reminder that if it was purchased as a sale or promotional item the refund will be as store credit. If you are looking to purchase a gift prior to this timeframe please email us at service@roughandtumbledesign.com for the extra extension.

To start your return process please follow this link to our return form.

Feel free to email us over the weekend, however be aware of your return timeframe as we do not have customer service representatives available until the following Monday to respond to your request.

See the return policy, unfortunately we do not do direct product exchanges.

We are so happy you received an R&T gift! If for any reason you need to return the gift, please feel free to create a return request by emailing service@roughandtumbledesign.com.

We do not refund shipping costs for returns.

Yes, all custom orders and/or alterations are final sale.

We want you to love your finds, so R&T sale items are not final. Store credit will be issued as long as it’s in the return time window. See return policy for details.

No, we will gladly issue store credit for new, unused limited items within 3-7 days of the item being received. Please view our full return policy details above.

Yes store credits can be used for payment on phone custom orders. All custom orders are final sale.

Yes store credits can be used for payment on phone custom orders. All custom orders are final sale.

Yes store credit expires in two years.

Gift cards are non-refundable.

We are so sorry, please notify us through the service@roughandtumbledesign.com email within 24-48 hours of receiving your bag of any inaccurate design details. Anything after this time we will assume you have decided to keep the bag as it is, once the bag has been used it can no longer be returned for a refund or store credit.
Cocoa berry leather update

Final sale items can not be cancelled or returned at any time once the order is placed. Please note all customs, and exclusive and/or vault items listed as final sale are included.